REFUND AND RETURNS POLICY

Last Updated: Oct 6, 2023

1. Refund Eligibility

We want you to be completely satisfied with your purchase from our CreativeHelp Store. To request a refund, please ensure that your situation meets the following eligibility criteria: 

    • You must request a refund within 30 days of the original purchase date.
    • The product or service in question must be eligible for a refund as specified in our product descriptions.
    • Refunds will only be issued to the original payment method used for the purchase.
    • Products must be in their original condition, unopened, and unused.
    • Services must not have been initiated or completed.
    • Gift cards, custom-made items, and downloadable digital goods are not eligible for refunds.

2. No Refund Policy for Digital Products

Please note that we do not offer refunds for digital products once they have been downloaded or accessed. This includes, but is not limited to, e-books, training, PDFs, audio files, and any other digital content available for purchase on our website.

3. How to Request a Refund

To initiate a refund request for eligible products or services, please follow these steps: 

    • Contact our customer support team at info@creativehelp.ca with your order number, the product or service you wish to refund, and a detailed explanation of why you’re requesting a refund.
    • Our team will review your request and respond within 7 business days with further instructions.

4. Refund Process

Once your refund request is approved for eligible products or services, we will process the refund to the original payment method. Please allow 3-5 business days for the refund to appear in your account.

5. Refund Exceptions

Please be aware of the following exceptions to our refund policy: 

    • Shipping and handling charges are non-refundable.
    • Any additional fees related to the purchase, such as customs duties or taxes, are non-refundable.
    • We reserve the right to deny a refund if we believe that the request is fraudulent or made in bad faith.

6. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us at info@creativehelp.ca. We are here to assist you and provide any necessary clarifications.

7. Policy Changes

We may update our refund policy from time to time. Any changes will be reflected on this page with the date of the last update.

By making a purchase from Creative Help, you acknowledge that you have read, understood, and agreed to our refund policy.